All entries tagged: Boston Globe

 

How a shift in perspective salvaged Boston.com’s local search project

By Mac Slocum

In 2006, Boston.com launched a local search tool that was supposed to be a big part of the site’s future. The project made perfect sense on paper: Readers would get search results focused on eastern Massachusetts. Those results would mix the best of the machine and human worlds by using algorithms and editors’ picks. Next to the results would be targeted advertising, opening up a lucrative revenue stream. And Boston.com would expand its audience with a useful new service.

Or so the thinking went.

The reality is that Boston.com’s local search never caught on. Traffic lifted a little after launch, but then it plateaued. “It’s been a flat line almost since we started in terms of use,” said Bob Kempf, vice president of product and technology at Boston.com. “It hasn’t really grown.”

Kempf and his team poked at the problem for a year, but an assortment of tweaks didn’t give local search the lift they needed. They eventually reached a diagnosis: Local search was fighting a losing battle against the audience’s expectation of what Boston.com could be.

“We’ve done so well over the last 14 years as a news and information site,” Kempf said. “That’s what people are accustomed to getting from us.” Keep reading »

Defending the line between source and producer of news

[I've asked our nonprofit blogger extraordinaire Jim Barnett to respond to some of the ideas we've been exploring in our NGOs and the News series, cosponsored with Penn's Center for Global Communication Studies. Here's Jim's first take. —Josh]

Back in the 1980s, before they began full-blown advertising campaigns aimed directly at consumers, prescription drug companies used to get a lot of “earned media” time on television by shipping out video news releases, or VNRs, to local stations.

For station managers with limited budgets, VNRs were godsends. The productions were top quality, and they’d typically include interviews with doctors and other experts, as well as engaging video such as pills pouring off the assembly line. All the local anchor had to do was tape a voiceover, and — voila! — news.

VNRs were great for drug companies, too. They got direct access to consumers plus the credibility of their stories being told by local TV personalities. But did they mention the nasty (if rare) side effects or the high cost of their particular brands?

Keep reading »